Our diagnostic fee is $60. This Diagnostic Fee is for us to come out and properly diagnose the problem in person. Once we determine the problem, we’ll give you a quote. This quote would include the total amount you would pay if you want us to repair your appliance.

A Diagnostic Fee is an industry-standard charge that helps cover some of the costs of doing business we incur. Some companies claim to waive this fee if you decide to repair your appliance. However, they offset the cost by marking up labor and parts.

Our warranty on parts and labor is 90 days. For sealed system repairs, our warranty is 6 months.

We accept cash, Zelle, check, and card.

There are multiple reasons for this. One of the reasons is that it helps the technician determine what parts we have stock he could bring to the appointment. Another reason is that our technicians often pre-screen an appliance before the appointment, which results in a faster diagnosis and repair.

It’s important to point out that the model number is composed of a combination of letters and numbers, not words.

Refrigerators
The model number is usually located inside the unit on the left or right wall of the refrigerator section. If it’s a built-in unit, it will be on the frame of one of the doors (open the doors), or inside the compartment above the unit.

Washers
On front-load washers, you can find the model number on the door frame when the door is open. Top-load washers usually have the model number under the lid or on the lid itself.

Dryers
The model number is located on the door frame when the door is open.

Ranges
The model number is often located on the side of the drawer, or on the side of the oven door.

Dishwashers
The model number is located on the frame of the unit when the door is open.

Freezers
The model number is often located inside the unit either on the left or right side.

Absolutely, every part we install is OEM.

After the diagnosis, the Diagnostic Fee will be valid for 30 days. After those 30 days, the Diagnostic fee will expire.

This is because we attend to multiple customers during the day, and we can’t predict how long each visit will take or other circumstances such as delays due to traffic.

Our technicians will call or text you (as you prefer) before they arrive at your house.

It’s a requirement that our technicians have to diagnose the problem even if you think you know the problem, or if a technician from another company has already diagnosed it. We often find an incorrect diagnosis in these scenarios, and we are actually saving you time and money by not assuming other diagnoses are correct.
The only exception to this requirement is when the necessary repair is obvious, such as a broken knob. Must provide unmistakable proof, and a technician will determine if there could be a related problem or if it’s an isolated case.

We refuse to install parts provided by the customer because we can’t verify its source and thus we can’t trust the part. We know this from experience.
The only exception to this is when we can verify you have an OEM part and we can verify it. You must also provide a receipt.

It’s best for everyone when we diagnose the problem ourselves and when supply the part. It saves everyone time and money.

We require that an adult is present during the time the technician is present in your house. If only a minor is present, the appointment will be rescheduled.

Yes, but you have to ask about it. We don’t mention it unless the customer asks because our prices and recommendations will never be influenced by the fact we sell appliances.
We have a limited inventory.

Monday - Saturday: 7:00am - 6:00pm
Sunday: Closed